Ross

Q: How do I know what year my bow is?

A: At this time, all bows manufactured by Ross Bowhunting are 2009 models.

Q: Where can I find out the string and cable length of my bow?

A: Based on your bow model, and the model year, you can find your string and cable lengths in our reference documents.

Q: What module do I need for my draw length and where do I set the let-off post?

A: Your draw length module is determined by the year and model of your bow, find it in our reference documents.

A: All Ross bows sold by an Authorized Ross Dealer come with a non-transferable lifetime warranty to the registered original owner. This warranty protects against any failures of the product due to defects in material or workmanship, and does not include any damage due to abuse, misuse or modifications to the bow’s design. The following exclusions apply:

Cable slide, cable and strings, Hush kit, bearings, paint and/or hydrographic film transferred finishes.
Damage caused by abuse, mishandling, dry-firing, alteration or modification to original product.
Other excluded damages are those resulting from either loose mod screws or shooting arrows less the five grains per pound of draw weight.

Q: I need a warranty repair, what do I do?

A: Take your bow to your local dealer, preferably the dealer you purchased it from. If that dealer is not available, please take it to your next closest authorized dealer.

Q: Where is my local dealer?

A: Find out with our Dealer Locator.

Q: My strings and cable need replaced what should I do?

A: Your local Authorized Ross Dealer should perform any maintenance that requires a bow press – this includes changing your string and cables.

Q: What is the benefit of using Ross factory made string and cables?

A: Ross utilizes the most state of the art string-making techniques in the compound bow industry. We pride ourselves in giving you the most technically advanced bows out there, right down the string and cables. Ross strings and cables go through a 6 point quality check off on each and every piece. All strings and cables are pre-stretched over a set period of time, and then stretched again while serving to maintain the set diameter. What does this mean to me, you ask? By maintaining the designed string and cable diameters and lengths, they will sit correctly in the cam tracks and you can rest assured that you will maintain all the speed and performance potential of your Ross bow.

Q: Can I get custom colors if I use Ross factory strings?

A: Yes. Ross offers most colors available from BCY. There may be an additional charge for custom colors. Your local Authorized Ross Dealer can talk with their sales representative about color availability and cost on custom color string and cables.

Q: I heard about the quality of Ross string and cable sets, can I get them for bow models other than Ross?

A: Absolutely. Ross can make string and cables for just about any model out there. Have your dealer ask their sales representative about cost and availability.

Q: Can I use aftermarket string and cable sets on my Ross bow?

A: Many aftermarket string and cable(s) sets are only “close” on the lengths and diameters. This can drastically slow down, affect the performance, and significantly reduce the ease of tuning your bow.

Use of aftermarket string and cable sets, and failure of that product resulting in further damage, will void the lifetime warranty of your bow.

Q: How often should I change my string and cables?

A: String and cable life is susceptible to a couple different factors. The first would be how much you shoot your bow, and second would be how well you take care of your strings. We recommend you regularly wax your string with a quality silicone based string wax. Most strings will last thousands of shots. As a pre-season practice, inspect your string for cuts, abrasions and fuzziness. These all can be signs that your string and cable(s) may need to be replaced. When in doubt, take your bow to your local Authorized Ross Dealer and they can assist you in getting new Ross String and Cable(s) set on your bow, if needed.

Q: What should come with my new bow?

A: Your Ross bow should include an Owner's Manual packet. In this packet you will find your Owner's Manual and information on other great products.

Q: I am registering my bow, but where is my serial number located?

A: Your serial number is located on the riser, just below the arrow rest mounting holes (berger button holes).

Q: Where is the centershot of my bow?

A: This can be set by measuring from the back of the riser to the arrow and then from the front of the riser to the arrow. Once this is equal, you are at the centershot of your bow. Keep in mind, not all bows tune at exact centershot due to the variances in arrow spine and your specific bow poundage. This is merely a starting point.

Q: Where are Ross bows made?

A: Ross bows are manufactured and assembled in Eugene, Oregon.

Q: Can I get my bow built with a custom color combination?

A: Your local Authorized Ross Dealer can contact their sales representative and check the availability of a custom build. If available there may be a custom build charge applied. The sales representative can go over any applicable charges with your local Authorized Ross Dealer.

Q: Can I have a catalog sent to me?

A: You can request a catalog from our Contact page.

Q: How do you rate your speeds?

A: IBO speed ratings are the industry standard and are calculated by shooting an arrow at 5 grains per draw weight pound (350-grain) using a 70 lb. bow with a 30" draw.

Q: To prevent wear what should I lube and what type of lube should I use? Can I do this myself?

A: The axles should be lightly lubed regularly with a good Teflon based lube such as Tri-Flow, RemOil, Tetra Lube or equivalent. DO NOT USE WD 40. We also recommend using Inhibitor Rust Preventative. To prevent the limb pockets from possibly drying out and making noise, they should be kept lightly lubed with lithium grease. Because tearing the bow down is necessary, it's best that an Authorized Dealer or Pro Shop perform these two preventative maintenance procedures.

Q: What is brace height?

A: Brace height is the distance between the pivot point of the grip and the string at rest.

Q: I'm having some serving separation or fraying on my buss cable, why?

A: In most cases this is caused by the draw stop not being set up properly, which can allow the cam to over-rotate and will most often result in premature cable wear. For proper draw stop settings, please refer to the draw stop setting charts in the Owner's Manual pertaining to your bow or see an Authorized Ross Dealer for assistance.